Policies

Harrison House Suites Policies

The Harrison House Suites is an exclusive Friday Harbor lodging property. Every guest is both important and special to us. Our policies are for the comfort and convenience of all of our guests.

Rates: All our rates are based on double occupancy. There is a $25 per night additional per person charge for more than two adults (age 16+), $20 per night charge for each child age 7-16, and children age 7 and under are free. Rates are subject to Washington State lodging and sales tax of 10.3%.

Minimum Stays: Two night minimum stays are usually required for July and August bookings and for holidays.  One night stays are possible based on availability and can be subject to a nominal cleaning surcharge of $35-$75 depending on the size of the accommodation.  This is waived for last minute bookings based on availability. For those on multi-day kayaking trips, we will waive the cleaning surcharge for stays of two non-consecutive nights.

Cancellation: We understand that sometimes plans change. We highly recommend travel insurance to help alleviate any unforeseen cancellations or delays. If you need to cancel your reservation, delete dates on a multiple-night stay, or change the dates of your stay, the following fees apply:

  • A 50 percent deposit of the total reservation is due upon booking. July and August deposits are non-refundable.
  • September through June: 1) if your booking is cancelled 30 or more days prior to arrival, you are charged a cancellation fee of $45 or 15 percent of your initial deposit, whichever is greater. 2) if your booking is cancelled 29 or less days prior to arrival, you forfeit your deposit. See below for further details:
  • For stays of 3+ nights, the remaining balance is charged 14 days prior to arrival and becomes non-refundable
  • For 2-night stays, the remaining balance is charged 7 days prior to arrival and becomes non-refundable

Third Party Travel Agents: If you book through a third party agent (ie. Expedia, Booking.com, Hotels.com), please note that your payment and cancellation policies are set by your booking agent. We offer our best rate guarantee when booking directly with us.

Delayed Arrivals: We cannot be held responsible for circumstances which result in delayed arrivals or cancellations. This includes flights, ferries, weather-related, and health reasons. We highly recommend travel insurance to help alleviate any unforeseen cancellations or delays.

Check-in/Check-out: We guarantee rooms are ready by 4pm, but they are often ready earlier. Please call us on your day of travel to check with us about the status of your room. If it is clean and ready, we are happy to get you in early.  If you are going to arrive later than 5pm in winter and spring and 6pm in summer, please call us prior to your arrival so that we can make special self-check in arrangements for you. We are happy to store luggage prior to check-in and after check-out so that you can enjoy your remaining time on the island. Check-out time is 11:00 a.m.
Innkeepers do not live on site, but are available if you need assistance and for emergencies after hours: (360) 378-2783.

Deposits: All reservations must be secured on the day of making the reservation with a one night deposit via Visa, MasterCard, Discover or American Express or by full prepayment. Stays of two nights or more require a 50 deposit. One night stays are due in full and are prepaid. See our above Cancellation Details for further information about deposits, refunds, and cancellations.

Partial Refunds: In the event of a partial refund, all payment types, including but not restricted to, reservation deposits, balance of payments, damage deposits, total payments and other payment types will be refunded via the credit card that is on file.

Specials/Certificates: Please call to make a reservation if you are using a special, package, coupon, voucher, or gift certificate. Since payment in full is required one week prior to arrival, your credit card will be charged in full if we have not been notified of your intent. All coupons, vouchers, and/or certificates must be surrendered upon check-in for redemption or your credit card will be charged for the remaining balance. If we have not been notified in advance of your wish to use coupons, vouchers, specials, packages, or certificates and there is a refund due, or if you mailed in your coupon, voucher or certificate after check-out, there will be a 5% surcharge on any refund. If your gift certificate value is more than 50% of your total stay, please call us instead of making the reservation online, as the online reservation system will automatically charge a one night deposit. Refunds will be subject to a 5% surcharge.

Breakfast: We serve a full gourmet breakfast that is included in your room rate. Guests staying in our suites and cottages with kitchens will enjoy breakfast delivered to their door. We offer room service deliveries at from 8:15-8:45am and at 9:30am after guests have been served in the cafe. We are happy to accommodate dietary restrictions, allergies or preferences for breakfast with 24 hour advance notice. If you have severe allergies, like celiac disease, please note that, while your breakfast is prepared according to your needs, we do have airborne allergens from foods that are prepared in the kitchen.

Smoking: This Friday Harbor Bed and Breakfast is non-smoking. Washington State law prohibits smoking within 20 feet of a door or window. Evidence of smoking inside your guest accommodation will be assessed a $250 cleaning fee.

Pets: Friday Harbor is a pet-friendly community and there are plenty of parks – one right across the street – for doggy outings. The Harrison House Suites is pet-friendly, however pets must be declared when making your reservation. There is a $25 per day/per pet fee for pets, and pets may not be left unaccompanied in your suite or cottage.  If you have tour plans, etc. please ask us for our list of great pet-sitters. Only ADA certified service dogs are exempt from daily pet fee.

Washington’s Law Against Discrimination defines service animals as animals that have been trained to assist or accommodate people with physical, sensory, or mental disabilities. Similarly, under the ADA, a service animal is a dog that has been individually trained to perform tasks or do work for the benefit of a person with a disability. The tasks or work the animal does must be directly related to the person’s disability. Please note: certified therapy dogs are not covered under the ADA laws, and are subject to daily pet fee and enforce our pet policy. Read through the Washington State Human Right Commission’s “Guide to Service Animals and The Washington State Law Against Discrimination.”

Furry friends are not to be left unattended at the inn under any circumstances.  Guests are responsible for cleaning up after their pet and for any and all damage, including noise.

Families: We welcome children of all ages in the Lopez, Orcas, Shaw, and San Juan Suite and in the Roche Harbor Cottage. For firecode and security reasons, we aske that you declare all guests who will be in your room or suite. Children 7 and under always stay free, but we do need you to let us know they are here.

Groups: We welcome the opportunity to host your retreat, seminar, wedding or family reunion. With advance planning, the entire facility may be privately reserved. Catering is available.

Quiet Hours: For the safety and comfort of all of our guests, we observe quiet hours from 9am-1opm.

Transportation: Though we are only a block and a half from the ferry, please advise us upon booking if you require assistance with transportation from the ferry or from the Friday Harbor airport – a mile from the Inn. A taxi ride is $10 one way.

Concierge Service: Explore the island’s offerings on your own or have us arrange your adventures. You may want to consider a day of kayaking, scenic flights, hikes, biking, sailing or fishing. San Juan island also offers scuba diving, whale watching, golfing, shopping, the theatre, real estate touring, and fine dining, just to name a few of the exciting possibilities!

Property Damage: Guest authorizes up to a $500 charge on their card upon departure in the event of property damage. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pet damage inside the property and all charges relating to security company or police involvement regarding property occupant’s behavior while in the property or on common premises.

Electronic Privacy: The Owner and this web site’s technical administrators will not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner also agrees to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests.

Sunshine Suite Specific Policies
(if different from above)

Check-In Time: 4pm (or earlier if ready)

Check-Out Time: 10am (You will be charged $35 if our cleaners arrive and you are still in the suite.)

Deposit Requirements/Refunds/Cancellation Policy: Same as above.

Maximum Sleeping Capacity: Six people overnight + one pet – strictly enforced.

Delivery of Directions, Instructions and Access Information: You will receive an email on the day of arrival with parking information and the key code for front and back door. You do not need to check in at the Tucker House Inn. If you arrive earlier that check in time, please give us a call before entering the suite.

Housekeeping: For stays of one week or more, we offer a weekly housekeeping service with a change of linens.

Liability: We are expressly excluded from liability for personal bodily injury while in transit to, or while in the suite.

Excessive Noise: Quiet hours are from 10pm-9am. There is a $200 fine levied by the Nichols Walk Condominium Association for excessive noise.

Missing Items: Guests authorize a credit card charge for missing items as per stated damage deposit policies.

Garbage Removal: Instructions for garbage bag removal will be provided. Excessive garbage in the suite that results in additional cleaning costs will be forwarded to you.

Excessive Cleaning Costs: Will be passed on to you. We ask that you wash all dirty dishes and leave all dirty towels on the floor in the main bathroom.