Harrison House Suites Policies
The Harrison House Suites is an exclusive Friday Harbor lodging property. Every guest is both important and special to us. Our policies are for the comfort and convenience of all of our guests.
Rates: All our rates are based on double occupancy. There is a $25 per night additional per person charge for more than two adults, $20 per night charge for each child over age 7 and under 16, and children age 7 and under are free. Rates are subject to Washington State lodging and sales tax of 10.3%. Our rates are tiered: high season – July and August: summer season – June and September; shoulder season – October, March April, May; winter season – November through February. During the shoulder and winter season, we have separate weekend and weekday rates (Sunday – Thursday).
Minimum Stays: Two night minimum stays are required for June-September and for holidays. One night stays are possible based on availability and are subject to a nominal cleaning surcharge of $35-$75 depending on the size of the accommodation. This is waived for last minute bookings based on availability. For those on multi-day kayaking trips, we will waive the cleaning surcharge for stays of two non-consecutive nights.
Cancellation: We understand that sometimes plans change. If you need to cancel your reservation, delete dates on a multiple-night stay, or change the dates of your stay, the following fees apply:
• July and August deposits are non-refundable;
• Outside of 30 days of your arrival, you are responsible for 15% fee of your deposit, minimum $45;
• Within 30 days of your arrival, you are responsible for one night.
• For stays of 3 nights or more, within 14 days of travel, the reservation is non-refundable;
• For all other stays within 7 days of travel, the reservation is non-refundable.
Third Party Travel Agents: If you book through a third party agent (ie. Expedia, Booking.com, Hotels.com), please note that your payment and cancellation policies are set by your booking agent. We offer our best rate guarantee when booking directly with us.
Delayed Arrivals: We cannot be held responsible for circumstances which result in delayed arrivals or cancellations.
Check-in/Check-out: Check-in time is 4-6 p.m. during summer months, and 4-4:30 off season. Check-out time is 11:00 a.m. If you are going to arrive later than our scheduled check-in times, please call us prior to your arrival so that we can make special arrangements for you. We are happy to store luggage prior to check-in and after check-out so that you can enjoy your remaining time on the Island. Our reception desk hours are M-Sunday 9:00-4:30 p.m. (off-season) and 9:00-8:00 p.m. (Summer).
Deposits: All reservations must be secured on the day of making the reservation with a one night deposit via Visa, MasterCard, Discover or American Express or by full prepayment. Payment in full is due 7 days prior to arrival. If you wish to settle your account with payment other than with credit card, you are welcome to send a personal or cashier check. Your payment in full must be received by us one week prior to arrival date to avoid charges on your credit card. Should you wish to pay cash after we have run charges on your credit card, any refund on your card will be subject to a 5% administrative fee.
Specials/Certificates: Please call to make a reservation if you are using a special, package, coupon, voucher, or gift certificate. Since payment in full is required one week prior to arrival, your credit card will be charged in full if we have not been notified of your intent. All coupons, vouchers, and/or certificates must be surrendered upon check-in for redemption or your credit card will be charged for the remaining balance. If we have not been notified in advance of your wish to use coupons, vouchers, specials, packages, or certificates and there is a refund due, or if you mailed in your coupon, voucher or certificate after check-out, there will be a 5% surcharge on any refund. If your gift certificate value is more than 50% of your total stay, please call us instead of making the reservation online, as the online reservation system will automatically charge a one night deposit. Refunds will be subject to a 5% surcharge.
Breakfast: We serve a full gourmet breakfast that is included in your room rate. Guests staying in our suites and cottages with kitchens will enjoy breakfast delivered to their door. We offer room service deliveries at 8:30 and 9:30. During the quiet season and if availability permits, all guests are welcome to eat breakfast in our Garden Room Cafe. We are happy to accommodate dietary restrictions, allergies or preferences for breakfast. Please let us know at least 24 hours in advance of your arrival.
Smoking: This Friday Harbor Bed and Breakfast is non-smoking. Washington State law prohibits smoking within 20 feet of a door or window. Evidence of smoking inside your guest accommodation will be assessed a $250 cleaning fee.
Pets: Friday Harbor is a pet-friendly community and there are plenty of parks – one right across the street – for dog walking. The Harrison House Suites is pet-friendly and pets must be declared when making your reservation. There is a $25/day cleaning fee for pets, although certified service dogs are exempt from daily pet fee. Please note: certified therapy dogs are not covered under the ADA laws, and are subject to daily pet fee. Furry friends are not to be left unattended at the Inns under any circumstances. Guests are responsible for cleaning up after their pet and for any and all damage, including noise.
Families: We welcome children of all ages in the Lopez, Orcas and Shaw suites and in the Roche Harbor Cottage because of the privacy these Friday Harbor accommodations offer. We have pack and plays for infants. Please let us know that you will require one when making you reservation. Children 7 and under stay free!
Quiet Hours: For the safety and comfort of all of our guests, we observe quiet hours from 9:30 p.m. to 8 a.m.
Transportation: Though we are only a block and a half from the ferry, please advise us upon booking if you require assistance with transportation from the ferry or from the Friday Harbor airport – a mile from the Inn.
Concierge Service: Explore the island’s offerings on your own or have us arrange your adventures. You may want to consider a day of kayaking, scenic flights, hikes, biking, sailing or fishing. San Juan island also offers scuba diving, whale watching, golfing, shopping, the theatre, real estate touring, and fine dining, just to name a few of the exciting possibilities!
Property Damage: Guest authorizes up to a $500 charge on their card upon departure in the event of property damage. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pet damage inside the property and all charges relating to security company or police involvement regarding property occupant’s behavior while in the property or on common premises.
Electronic Privacy: The Owner and this web site’s technical administrators will not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner also agrees to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests.
Sunshine Suite Specific Policies
(if different from above)
Check-In Time: 4 p.m.
Check-Out Time: 10 a.m. (You will be charged $35 if our cleaners arrive and you are still in the suite.)
Maximum Sleeping Capacity: 6 people overnight – strictly enforced.
Delivery of Directions, Instructions and Access Information: day of arrival once the suite is readied via email, phone call or text.
Housekeeping: For stays of one week or more, we offer a weekly housekeeping service with a change of linens.
Visitor Information: Provided in suite.
Liability: We are expressly excluded from liability for personal bodily injury while in transit to, or while in the suite.
Excessive Noise: Quiet hours are from 9 p.m. – 9 a.m. There is a $200 fine levied by the Nichols Walk Condominium Association for excessive noise.
Missing Items: Guests authorize a credit card charge for missing items as per stated damage deposit policies.
Garbage Removal: Instructions for garbage bag removal will be provided. Excessive garbage in the suite that results in additional cleaning costs will be forwarded to you.
Excessive Cleaning Costs: Will be passed on to you. We ask that you wash all dirty dishes and leave all dirty towels on the floor in the main bathroom.